Customer Support Manager

Full Time
Hybrid Working, Manchester
Posted 1 month ago

Job Title: Customer Support Manager

Location: Manchester, with hybrid working

Salary:  Up to £70k

About the Company:

Our client is a growing UK specialist bank that challenges the conventional approach of the mainstream banks. Established in 2011 this true Challenger Bank specialises in niche lending markets for SME and mid-market clients, including property, ABL and Leasing. They are also a market leading provider of blockchain and wholesale facilities for smaller financial institutions. They also offer competitive personal products including personal loans and savings accounts.

Job Description: 

The role is working in the Operations side of Business Finance.  The Customer Support Manager is manages a customer support team with responsibility for monitor client performance and answering customer queries in the mid-market ABL space. The role-holder will be responsible for monitoring team performance and management as well addressing development areas at both team and individual level. They will be responsible for compiling management information, analysing the data to identify improvements in business processes as well as overseeing the risk controls and checks frameworks.

The ideal candidate will have the following:

  • Detailed knowledge of ABL and risk management and controls
  • Extensive leadership experience in a customer service environment
  • Proven track record of coaching, training and developing teams.
  • Strong stakeholder management skills
  • Experience of working in a regulated banking environment

If you have the requisite skills and experience, we want to hear from you. For more information contact Tracy Fletcher on or ring her on 07852 150 953.

Job Features

Job CategoryAsset Based Lending, Commercial Finance, Customer Service, Operations

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