Job Title: Technical Customer Service Associate

Location: Liverpool

Salary:  £23.5k

Shift Patterns across Monday – Sunday 7am – 11pm

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base via multiple channels. You will put yourself in their shoes and proactively investigate and resolve complex complaints and queries. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

So, if you have a strong work ethic and excellent customer service skills, what are you waiting for?

Get in touch now and let us tell you more about this fantastic opportunity

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Customer Service Advisor – Multiple Roles

Location: Liverpool

Salary: £22k – £23.5k

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base by putting yourself in their shoes and striving for resolutions to queries and questions. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

  • Multiple vacancies
  • Both experienced and junior candidates considered
  • Mix of home and office working
  • Shift pattern working, hours vary between 7am-11pm, Monday – Sunday.
  • All equipment provided

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Portfolio Executive

Location: Liverpool / Preston

Salary: Up to £55k

About the Company:

Our Client is an investment funder who specialises in the SME finance sector by delivering investment funds which help business prosper. They support businesses by providing loans both long and short term to support their growth and expansion.

Job Description

The ideal candidate will assist in the management of the portfolio investments made by any part of the Bank. Through proactive monitoring of portfolio investments, you will seek to minimise the risk of financial loss and maximise the profit from the Bank.  You will need to build close working relationships internally and with external business introducers and service providers to increase their market knowledge and ability to provide added value to portfolio clients. A comprehensive understanding of the portfolio will be maintained through routine monitoring and contact. Where investments have been identified as either being at risk or having significant growth potential make suitable cross references to the most appropriate portfolio team.

Skills and Experience needed (essential or preferred) :-

Essential

    • An awareness of business issues and the SME market in the North West.
    • A flexible approach to working hours
    • Presentation skills
      • Self-motivated with the ability to take a proactive approach and work efficiently without supervision. Comfortable in dealing with time critical client sensitive work
      • Results focused
      • Strong team player
      • The ability to prioritise and organise work under pressure and meet targets
      • Drive and determination to complete work in a qualitative manner
      • Good communication, influencing and interpersonal skills. Strong problem solving skills
      • An understanding of company law and board procedures
      • Ability to assess investment proposals and construct balanced investment
      • Proposals and experience of working in a relationship management role within a bank or similar financial environment and in particular experience of analysing financial information to a high level
      • IT/PC literate with ability to use Microsoft Office packages.

For more information or to send applications please send your details to Melanie Phillips on Melanie@cfrecruitment.co.uk