Job Title: Business Operations Officer

Location: Chester

Salary: £28k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description

Working as part of our operations team in our Chester office, the Business Operations Officer’s main priorities will be to carry out daily transaction monitoring checks escalating with the compliance team, when necessary, complaint handling ensuring service level agreements are measured and adhered to, identifying and mitigating root causes. Other activities will include assisting the lending and savings team with new projects and campaigns, liaising between the operations teams and IT in raising change requests to support and develop system functionality and follow through to User Acceptance Testing (UAT)

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Experience in the payments sector or transaction monitoring
  • Experience in complaint handling
  • Previous experience in a financial services environment
  • Reliable, honest and can contribute to create a thriving culture
  • Knowledge of regulatory policies within the financial services sector
  • Technical skills, able to use a variety of systems
  • Able to work in a fast-paced environment where change is embraced but attention to detail is required

Desirable

  • Experience in user acceptance testing

  • Experience working on projects

  • Agricultural experience

  • Fraud officer experience

  •  

For more information or to send applications please send your details to Melanie Phillips on Melanie@cfrecruitment.co.uk

Job Title: Lending Onboarding & Legal Liaison Officer

Location: Chester

Salary: £23k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description

The Onboarding and Legal Liaison officer’s main priority will be managing cases through our onboarding journey for the lending products.  This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required. 

The lending business is mainly secured by putting in place either Agricultural Charges, Land or Building Charges.  The role requires building rapport and working closely with the Relationship Managers in instructing external Solicitors and valuers. Management of your own cases through the process will mean working closely with the credit team, external Solicitors, or Land Registry in obtaining the necessary documents to be completed.  Queries relating to titles are to be communicated to the Relationship Manager for a swift resolution. 

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Previous experience in a financial services environment
  • Reliable, honest and can contribute to create a thriving culture
  • Knowledge of regulatory policies within the financial services sector
  • Technical skills, able to use a variety of systems
  • Able to work in a fast-paced environment where change is embraced

Desirable

  • Agricultural experience
  • Legal / paralegal experience
  •  
  •  

For more information or to send applications please send your details to Lucy Done on Lucy@cfrecruitment.co.uk

Job Title: Onboarding & Customer Services Specialist

Location: Chester

Salary: £23k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description: 

The Asset Finance Onboarding and Customer Service Specialists report to the Asset Finance Operations Manager. You will be responsible for supporting the sales team in delivery of the business plan by receiving finance proposals from the broker network and keying them into the CRM system. You will be responsible for undertaking defined process steps to check companies and individuals through our onboarding journey, this includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.  You will be responsible for generating finance and security documentation and progressing your deals to pay out. First class communications skills will deliver exceptional service to both the customers and broker networks.

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Good written and verbal communications skills
  • Good organisational skills
  • Reliable, honest and can contribute to create a thriving culture

Desirable

  • Knowledge of regulatory policies within the financial services sector
  • Knowledge of onboarding procedures including due diligence and KYC
  • Previous experience in a financial services environment
  • Asset finance and / or Agricultural experience
  •  

For more information or to send applications please send your details to Melanie Phillips on melanie@cfrecruitment.co.uk

Job Title: Asset Finance Operations Manager

Location: Chester

Salary: £30k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description: 

The Asset Finance Operations Manager will report to the Head of Operations whilst working closely with the Head of Asset Finance to implement and grow the asset finance business strategy. You will be responsible for the day-to-day management of the Asset Finance Team, to deliver a first-class service to both customers and brokers. You will be responsible for driving process improvements which support excellent customer service and deliver efficiencies which create a smooth customer and broker journey. Robust performance measures will ensure customer satisfaction is of the highest standard.

It is crucial that the Asset Finance Operations Manager has a proven track record in asset finance demonstrating the ability to deliver results to a high standard within a changing and fast paced environment.

Skills and Experience needed (essential or preferred) :-

  • Three years of operational management experience in asset finance
  • Experience in managing, developing, and motivating a team to deliver results
  • Good understanding of both regulated and non-regulated hire purchase
  • Good understanding of the customer terms and conditions and practical processes to manage an asset through the finance life cycle
  • Ability to knowledge share and develop colleagues and key stakeholders
  • Excellent planning and organisational skills
  • Excellent problem solver
  • Excellent written and verbal communication skills
  • Ability to effectively manage and influence stakeholders at all levels

For more information or to send applications please send your details to Lucy on lucy@cfrecruitment.co.uk