Job Title: Technical Customer Service Associate

Location: Northampton

Salary:  £23.5k

Shift Patterns across Monday – Sunday 7am – 11pm

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base via multiple channels. You will put yourself in their shoes and proactively investigate and resolve complex complaints and queries. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

So, if you have a strong work ethic and excellent customer service skills, what are you waiting for?

Get in touch now and let us tell you more about this fantastic opportunity

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Technical Customer Service Associate

Location: Liverpool

Salary:  £23.5k

Shift Patterns across Monday – Sunday 7am – 11pm

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base via multiple channels. You will put yourself in their shoes and proactively investigate and resolve complex complaints and queries. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

So, if you have a strong work ethic and excellent customer service skills, what are you waiting for?

Get in touch now and let us tell you more about this fantastic opportunity

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Customer Service Advisor – Multiple Roles

Location: Sunderland

Salary: £22k – £23.5k

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base by putting yourself in their shoes and striving for resolutions to queries and questions. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

  • Multiple vacancies
  • Both experienced and junior candidates considered
  • Mix of home and office working
  • Shift pattern working, hours vary between 7am-11pm, Monday – Sunday.
  • All equipment provided

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Customer Service Advisor – Multiple Roles

Location: Liverpool

Salary: £22k – £23.5k

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base by putting yourself in their shoes and striving for resolutions to queries and questions. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

  • Multiple vacancies
  • Both experienced and junior candidates considered
  • Mix of home and office working
  • Shift pattern working, hours vary between 7am-11pm, Monday – Sunday.
  • All equipment provided

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Customer Service Advisor – Multiple Roles

Location: Glasgow

Salary: £22k – £23.5k

Are you a hardworking and driven individual?

Do you have a passion for providing the very best customer service?

Would you like to work for one of the UK’s biggest and most well-known banks?

If so, we want to hear from you!

We are currently assisting a renowned banking institution with an exciting recruitment drive for their busy Customer Service department by looking to speak with exceptional candidates.

In this role, you will be focused on providing the very best customer service to the bank’s enormous client base by putting yourself in their shoes and striving for resolutions to queries and questions. You will be provided with in-depth training so you will quickly become expert in the bank’s financial products and services, giving you all the tools you need to best assist customers.

As an organisation that values a healthy work-life balance, this role will be a mixture of home and office working on a shift pattern basis. In addition, their progressive and innovative attitude ensures that your role can be the beginning of an exciting career with endless opportunities to grow and develop.

  • Multiple vacancies
  • Both experienced and junior candidates considered
  • Mix of home and office working
  • Shift pattern working, hours vary between 7am-11pm, Monday – Sunday.
  • All equipment provided

For more information or to send applications please contact Sophie on sophie@cfrecruitment.co.uk

Job Title: Business Operations Officer

Location: Chester

Salary: £28k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description

Working as part of our operations team in our Chester office, the Business Operations Officer’s main priorities will be to carry out daily transaction monitoring checks escalating with the compliance team, when necessary, complaint handling ensuring service level agreements are measured and adhered to, identifying and mitigating root causes. Other activities will include assisting the lending and savings team with new projects and campaigns, liaising between the operations teams and IT in raising change requests to support and develop system functionality and follow through to User Acceptance Testing (UAT)

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Experience in the payments sector or transaction monitoring
  • Experience in complaint handling
  • Previous experience in a financial services environment
  • Reliable, honest and can contribute to create a thriving culture
  • Knowledge of regulatory policies within the financial services sector
  • Technical skills, able to use a variety of systems
  • Able to work in a fast-paced environment where change is embraced but attention to detail is required

Desirable

  • Experience in user acceptance testing

  • Experience working on projects

  • Agricultural experience

  • Fraud officer experience

  •  

For more information or to send applications please send your details to Melanie Phillips on Melanie@cfrecruitment.co.uk

Job Title: Lending Onboarding & Legal Liaison Officer

Location: Chester

Salary: £23k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description

The Onboarding and Legal Liaison officer’s main priority will be managing cases through our onboarding journey for the lending products.  This includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required. 

The lending business is mainly secured by putting in place either Agricultural Charges, Land or Building Charges.  The role requires building rapport and working closely with the Relationship Managers in instructing external Solicitors and valuers. Management of your own cases through the process will mean working closely with the credit team, external Solicitors, or Land Registry in obtaining the necessary documents to be completed.  Queries relating to titles are to be communicated to the Relationship Manager for a swift resolution. 

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Previous experience in a financial services environment
  • Reliable, honest and can contribute to create a thriving culture
  • Knowledge of regulatory policies within the financial services sector
  • Technical skills, able to use a variety of systems
  • Able to work in a fast-paced environment where change is embraced

Desirable

  • Agricultural experience
  • Legal / paralegal experience
  •  
  •  

For more information or to send applications please send your details to Lucy Done on Lucy@cfrecruitment.co.uk

Job Title: Onboarding & Customer Services Specialist

Location: Chester

Salary: £23k

About the Company:

Our client were founded by the agricultural industry to provide bespoke financial products for farmers, agricultural businesses and everyone who loves the British countryside.

Job Description: 

The Asset Finance Onboarding and Customer Service Specialists report to the Asset Finance Operations Manager. You will be responsible for supporting the sales team in delivery of the business plan by receiving finance proposals from the broker network and keying them into the CRM system. You will be responsible for undertaking defined process steps to check companies and individuals through our onboarding journey, this includes performing all due diligence checks and you will need to have the ability to investigate any queries escalating with our compliance area if required.  You will be responsible for generating finance and security documentation and progressing your deals to pay out. First class communications skills will deliver exceptional service to both the customers and broker networks.

Skills and Experience needed (essential or preferred) :-

Essential

  • Previous customer service experience
  • Good written and verbal communications skills
  • Good organisational skills
  • Reliable, honest and can contribute to create a thriving culture

Desirable

  • Knowledge of regulatory policies within the financial services sector
  • Knowledge of onboarding procedures including due diligence and KYC
  • Previous experience in a financial services environment
  • Asset finance and / or Agricultural experience
  •  

For more information or to send applications please send your details to Melanie Phillips on melanie@cfrecruitment.co.uk