A trail blazing Challenger Bank, our client is one of the biggest success stories in the industry, launching a new bank back in 2010. They are truly a service driven bank, with convenient opening hours, super-quick account opening, on the spot card printing as well as a 24/7 London-based contact centre. As well as personal banking this outstanding bank also services the business community, from sole traders to large corporations, offering a range of products including credit, loan, asset and invoice financing options.

• Building relationships with customers over the phone, via email and in writing
• Assessing our customer’s ability to repay the money
• Contacting customers to follow up on outstanding repayments
• Making sure confidential customer data is handled sensitively and accurately, preventing any risk to our customers and the bank
• Offering fantastic customer service, handling complex queries delicately and with confidence
• Reporting information to the Relationship Managers and Directors ahead of client reviews and audits

Skills and Experience needed (essential or preferred) :-

• Experience of working in a credit control environment, preferably in the financial or accounting fields
• Excellent eye for detail, this is essential to making sure we are doing the right thing for our customers
• Ideal candidate would be able to prioritise multiple commitments effectively